Peak Services · KnockBot Pro — Level 1 Door-to-Door Training
PEAK SERVICESLandscape Development
KnockBot Pro · Level 1 · Internal Training

Learn to knock the cold door.

This is where new Peak Services Pros build the muscle. Practice live against Lisa Martinez — our AI homeowner — until opening, discovering, and booking the appointment is second nature. Then score yourself on the Level 1 card.

Knock the door → How it works
The practice bot is access-word protected — ask your trainer if you don't have it.
Start here

How to use the bot

Five steps. The whole rep should take about 5–8 minutes. Do it every day until it feels easy.

1

Read the door

Skim Meet Lisa below so you know who's answering. Don't memorize it — just know the situation.

2

Knock

Tap the green orb, enter the access word, and the call starts. You own the opening — Lisa just says "hi."

3

Run the flow

Open → build trust → discover → create value → handle the objection → ask for the appointment → book → collect info → confirm.

4

End & get coached

When you're done, say "End Simulation." The bot switches to Coach Mode and grades your rep.

5

Score it

Fill out the Level 1 Scorecard at the bottom with your trainer. 80+ with a booked appointment = advance.

Know who's answering

Meet Lisa Martinez

She's the same homeowner every time — a real Level 1 door. A good opportunity hiding behind a normal amount of resistance. Your job is to earn your way in.

37 · Henderson (Cadence) Married to Daniel 2 young kids Family dog New build · ~6 mo in Works partly from home

Brand-new home, but the backyard is bare dirt. She and Daniel know they want to finish it — turf, pavers, plants, maybe lighting and a seating area — but they're stuck in decision paralysis. Every conversation ends with "we'll figure it out," then nothing happens. That's exactly why your knock is relevant… she just doesn't know it yet.

"Uh, hi… can I help you?"
Her first line, every time — then she waits. She won't offer her name, mention the backyard, or bring up landscaping. You own the opening.
Don't ask "Are you the decision-maker?" — it makes her uncomfortable. Instead: "Would Daniel want to be part of the design?" She'll happily tell you he's usually home after 5:30.

What she secretly wants (uncover it)

  • Somewhere the kids can actually play
  • Stop the dog tracking dirt into the house
  • The house to finally feel finished
  • Somewhere to entertain friends & family
  • Someone to just help them decide the layout

Listen for these buying signals

  • "So you guys do the design too?"
  • "How long does something like that take?"
  • "Would my husband need to be there?"
  • "So the estimate is actually free?"
  • "When do you guys usually come out?"

She warms up when you…

  • Sound relaxed and give a quick reason for knocking
  • Respect that she's busy (it's ~6pm, making dinner)
  • Ask about her family and actually listen
  • Connect it back to something she said
  • Explain simply and don't pressure her

She shuts down when you…

  • Launch into a long pitch or talk too fast
  • Interrupt or don't answer her questions
  • Use fake friendliness or say her name constantly
  • Try to close immediately or make claims you can't back
  • Pretend to know her neighbors
Expect one soft objection — something like "we're about to eat," "we haven't figured out what we want," "I'd have to talk to Daniel," or "is this a sales appointment?" It's not there to beat you. It's there to see if you can navigate a normal homeowner and still ask for the appointment. If you have a great chat but never ask — that's a fail.
The rep, start to finish

The 9-step door

This is the path every Level 1 rep is graded on. Hit them in order and the appointment takes care of itself.

01

Open

Introduce yourself, name Peak Services, give a believable reason for knocking.

02

Build trust

Be calm and human. Learn her name. No fake friendliness.

03

Discover

Ask open questions. Find the real "why" and what's stalled the project.

04

Create value

Tie Peak Services to what she wants. Explain the free design & estimate.

05

Handle resistance

Navigate her one soft objection naturally — don't get pushy.

06

Ask

Directly ask for the appointment. Offer specific choices.

07

Book

Lock a specific date & time. Make sure Daniel can be there.

08

Collect info

Get name, phone, email, and confirm the address.

09

Confirm

Reconfirm the appointment before you leave.

Open → Discover → Value → Ask → Book → Confirm.

Tap to knock · access-word protected
Your live rep

Knock the door.

  • 1Tap the orb and enter the access word from your trainer.
  • 2The call connects — you speak first. Lisa just says "hi."
  • 3Run the 9-step flow. Stay in it — Lisa stays Lisa the whole time.
  • 4Ask for the appointment, book it, and collect her info.
When you're finished, say End Simulation out loud. Lisa steps out and Coach Mode grades your rep and tells you what to fix. Then run it again.
Grade the rep

Level 1 New Hire Scorecard

Fill this out with your trainer right after the rep. Scores add up live. 80+ with a booked appointment and no critical failures = ready to advance.

PEAK SERVICES
Landscape Development
KnockBot ProLevel 1 Door-to-DoorNew Hire Scorecard
1

Opening — 15 points

MaxScore
Clearly introduces themselves
2
Clearly identifies Peak Services
2
Gives a clear, believable reason for knocking
4
Sounds confident, composed, and comfortable
3
Opening is concise and conversational — not a long scripted pitch
2
Creates initial relevance to the homeowner / backyard
2
Opening subtotal0 / 15
2

Discovery & Rapport — 20 points

MaxScore
Learns and naturally uses homeowner's name
2
Asks meaningful / open-ended discovery questions
4
Discovers what the homeowner wants from the backyard
3
Uncovers at least one real motivation / "why"
4
Discovers what has prevented or delayed the project
2
Actively listens and asks relevant follow-up questions
3
Builds trust / rapport without fake or forced friendliness
2
Discovery subtotal0 / 20
3

Value & Sales Execution — 15 points

MaxScore
Connects Peak Services to the homeowner's actual needs
3
Clearly explains the free design and estimate
3
Creates value for why the homeowner should take the appointment
3
Handles the homeowner's soft objection naturally
3
Maintains control of the conversation without being pushy
3
Value subtotal0 / 15
4

Appointment & Close — 30 points

MaxScore
Directly asks for the appointment
5
Offers specific scheduling choices rather than leaving it vague
3
Gets a specific appointment date
3
Gets a specific appointment time
3
Addresses whether both decision-makers should be present
3
Successfully books the appointment
10
Clearly reconfirms the appointment before leaving
3
Appointment subtotal0 / 30
5

Lead Information — 15 points

MaxScore
Gets / confirms homeowner's full name
3
Gets / confirms phone number
4
Gets / confirms email address
3
Confirms property address
3
Confirms best contact method / appointment communication
2
Lead info subtotal0 / 15
6

Professionalism — 5 points

MaxScore
Respects homeowner's time and boundaries
2
Does not interrupt or repeatedly talk over homeowner
1
Represents Peak Services accurately / makes no fake claims
1
Ends the interaction professionally
1
Professionalism subtotal0 / 5
Major deductions / critical failures
Automatic Level 1 failure: threatening / aggressive behavior; refusing to leave after a clear final boundary; discriminatory, sexual, or inappropriate comments; or behavior creating a legitimate safety-based door slam.
Raw score0 / 100
Final score after deductions0 / 100
GradeABCDF
Score90–10080–8970–7960–69Below 60
LevelField-readyStrongRepeat L1Fundamentals missingNot ready
Level 1 graduation requirements

✎ Coaching notes — top 3 improvements

1
2
3

Final result

Built Today · Memories Forever
Peak Services · KnockBot Pro · Level 1 Door-to-Door Training · Internal use only
License #0092712 · $500,000 Bid Limit