Peak Services · KnockBot Pro — Level 1 Door-to-Door Training

KnockBot Pro · Level 1 · Internal Training

Learn to knock the cold door.

This is where new Peak Services Pros build the muscle. Practice live against Lisa Martinez — our AI homeowner — until opening, discovering, and booking the appointment is second nature. Then score yourself on the Level 1 card.

Knock the door → How it works

You'll talk to Lisa live — camera & mic on. Practice as many reps as you want.

Start here

How to use the bot

Five steps. The whole rep should take about 5–8 minutes. Do it every day until it feels easy.

Read the door

Skim Meet Lisa below so you know who's answering. Don't memorize it — just know the situation.

Knock

Scroll to Knock the door and start the call. You own the opening — Lisa just says "hi."

Run the flow

Open → build trust → discover → create value → handle the objection → ask for the appointment → book → collect info → confirm.

End & get coached

When you're done, say "End Simulation." The bot switches to Coach Mode and grades your rep.

Score it

Fill out the Level 1 Scorecard at the bottom with your trainer. 80+ with a booked appointment = advance.

Know who's answering

Meet Lisa Martinez

She's the same homeowner every time — a real Level 1 door. A good opportunity hiding behind a normal amount of resistance. Your job is to earn your way in.

37 · Henderson (Cadence) Married to Daniel 2 young kids Family dog New build · ~6 mo in Works partly from home

Brand-new home, but the backyard is bare dirt. She and Daniel know they want to finish it — turf, pavers, plants, maybe lighting and a seating area — but they're stuck in decision paralysis. Every conversation ends with "we'll figure it out," then nothing happens. That's exactly why your knock is relevant… she just doesn't know it yet.

"Uh, hi… can I help you?"

Her first line, every time — then she waits. She won't offer her name, mention the backyard, or bring up landscaping. You own the opening.

Don't ask "Are you the decision-maker?" — it makes her uncomfortable. Instead: "Would Daniel want to be part of the design?" She'll happily tell you he's usually home after 5:30.

What she secretly wants (uncover it)

Somewhere the kids can actually play
Stop the dog tracking dirt into the house
The house to finally feel finished
Somewhere to entertain friends & family
Someone to just help them decide the layout

Listen for these buying signals

"So you guys do the design too?"
"How long does something like that take?"
"Would my husband need to be there?"
"So the estimate is actually free?"
"When do you guys usually come out?"

She warms up when you…

Sound relaxed and give a quick reason for knocking
Respect that she's busy (it's ~6pm, making dinner)
Ask about her family and actually listen
Connect it back to something she said
Explain simply and don't pressure her

She shuts down when you…

Launch into a long pitch or talk too fast
Interrupt or don't answer her questions
Use fake friendliness or say her name constantly
Try to close immediately or make claims you can't back
Pretend to know her neighbors

Expect one soft objection — something like "we're about to eat," "we haven't figured out what we want," "I'd have to talk to Daniel," or "is this a sales appointment?" It's not there to beat you. It's there to see if you can navigate a normal homeowner and still ask for the appointment. If you have a great chat but never ask — that's a fail.

The rep, start to finish

The 9-step door

This is the path every Level 1 rep is graded on. Hit them in order and the appointment takes care of itself.

Open

Introduce yourself, name Peak Services, give a believable reason for knocking.

Build trust

Be calm and human. Learn her name. No fake friendliness.

Discover

Ask open questions. Find the real "why" and what's stalled the project.

Create value

Tie Peak Services to what she wants. Explain the free design & estimate.

Handle resistance

Navigate her one soft objection naturally — don't get pushy.

Ask

Directly ask for the appointment. Offer specific choices.

Book

Lock a specific date & time. Make sure Daniel can be there.

Collect info

Get name, phone, email, and confirm the address.

Confirm

Reconfirm the appointment before you leave.

Open → Discover → Value → Ask → Book → Confirm.

Your live rep

Knock the door

Start the call below. You speak first — Lisa just says "hi." Run the 9-step flow, ask for the appointment, then say "End Simulation" to switch her into Coach Mode.

Allow camera & microphone when the bot asks. Practice as many times as you want.

Grade the rep

Level 1 New Hire Scorecard

Download and print the scorecard, then fill it out with your trainer right after each rep. 80+ with a booked appointment and no critical failures = ready to advance.

Download the scorecard (PDF) ↓

Print a stack for the field · one card per rep